Support Center

Ask us anything

Get instant answers from our AI assistant trained on the entire Scaletrics knowledge base.

Scaletrics Assistant
Trained on our entire knowledge base · Answers in seconds
Online 24/7
Hi! I'm the Scaletrics support assistant. Ask me anything about our platform — setup, modules, tracking, billing, or troubleshooting. I'll give you an instant answer or connect you with the right resource.
Get in Touch

Prefer to talk to a real person?

Three ways to reach us. Every channel staffed by PPC experts.

Instant response
Live Chat

AI-assisted support with instant responses. Our intelligent agent understands your account context and resolves most issues immediately.

24/7 availability
Account-aware AI
Escalation to human
Under 4 hours
Email Support

Detailed investigation by certified PPC specialists. Best for complex issues requiring in-depth analysis and documentation.

Expert PPC analysts
Detailed write-ups
Attached screenshots
Next slot: Today 3pm
Schedule a Call

Screen-share session with a dedicated support specialist who walks through your issue live and resolves it together.

Screen sharing
Live resolution
30 min sessions
All systems operational
Dashboard 99.99% · API 99.99% · Pipeline 99.97%
Status page
Common Questions

Quick answers

36 answers across 6 categories — from getting started to enterprise security.

Scaletrics is a computational PPC operating system with six optimization modules. It combines multi-model AI analysis with human expert oversight to improve budget allocation, search terms, keywords, landing pages, strategy, and ad copy — while keeping you in control through configurable approval workflows.

Most clients see measurable improvements within 2 weeks. Budget optimization and search term waste elimination produce the fastest ROI. During your first 90 days, every recommendation is reviewed by human PPC experts.

No — it augments your team by handling repetitive execution so they can focus on strategy and creative direction. Most teams shift from execution-heavy to strategy-first within 30 days.

Google Ads and Microsoft Ads with full cross-platform optimization. Our portfolio engine unifies both into a single system for budget rebalancing, audience syncing, and creative intelligence.

Yes — 14-day free trial with full feature access on all plans. You can also schedule a personalized demo where our specialists walk through the platform using your own campaign data.

Three key differences: our 7-model AI consensus system (vs. single-model competitors), sub-5-second rollback safety architecture, and human expert oversight during your first 90 days. Most tools just automate — Scaletrics combines AI precision with human judgment.

How-To Guides

Step-by-step walkthroughs

Guided walkthroughs for every module. Select a module to explore.

Select Module
Budget Performance
Reallocation, guardrails, pacing, portfolio groups
beginner
👍 96%

Set Up Budget Guardrails

Define the flexibility range that controls how much budget can shift between campaigns.

8 min
6 steps
Start
intermediate
👍 94%

Configure Portfolio Groups

Group related campaigns so budget reallocates intelligently within strategic clusters.

10 min
7 steps
Start
beginner
👍 97%

Enable Saturation Detection

Automatically identify campaigns hitting diminishing returns so budget flows elsewhere.

6 min
4 steps
Start
beginner
👍 95%

Set Approval Mode

Choose between autonomous execution, balanced notifications, or full manual approval.

5 min
3 steps
Start
intermediate
👍 91%

Create Budget Pacing Alerts

Get notified when campaigns underspend or overspend relative to daily targets.

7 min
5 steps
Start
advanced
👍 90%

Configure Cross-Platform Sync

Unify Google Ads and Microsoft Ads budgets into one rebalancing system.

12 min
8 steps
Start
advanced
👍 93%

Build Custom Reallocation Rules

Create conditional logic that triggers budget shifts based on your own criteria.

15 min
10 steps
Start
intermediate
👍 92%

Set Daily vs. Monthly Strategies

Choose between daily pacing control or monthly budget optimization per portfolio.

8 min
5 steps
Start
Help Center

Browse by category

24/7 access to guides, articles, and documentation for every feature.

24 articles
Getting Started
Account setup, onboarding, first connections, team invitations, and platform navigation
Popular
Connect your first account
Platform overview tour
Invite team members
First module activation
View all articles
52 articles
Optimization Modules
Configure all 6 modules — budget, search terms, keywords, landing pages, strategy, and ad copy
Popular
Module overview & requirements
Per-campaign toggles
Budget guardrail setup
AI consensus configuration
View all articles
18 articles
Account & Billing
Plans, payments, team management, invoices, permissions, and account settings
Popular
Change plan or upgrade
Download invoice
Team roles & permissions
Two-factor authentication
View all articles